:: Scholastica Pvt Ltd ::

Scholastica Pvt Ltd

Store - Manager, Food & Beverage


Job Vacancies	03

Educational Qualification	Master in any discipline with following diplomas: 02 yrs Diploma in Hotel Management 01 yr Diploma in Food & Beverage (Production and Service) National Certification Course in Food & Beverage (Production and Service)

Additional Requirements	• Age 25 to 40 year(s) • Responsible for smooth functioning of the outlet. • S/He is preliminary responsible for an excellent guest experience, which would include ensuring great coffees & foods, rendering great service to all guests and ensuring inviting, amiable & comfortable environment. S/He is also responsible for guest interaction and retention to reduce complaints. • Keeping the staff moral and motivation high should be on the top of the priority list for Supervisors. Communication with the back-end operations like HR, Operations, Supply Chain, Ware House, ISIT and Finance are also considered as very important parameters for performance evaluation. • Must be good in computer operation • Excellent Communication and supervisory skills • Minimum 4 years similar experience in FnB operation

Job Responsibilities	• Achieve monthly, weekly and daily sales target as decided by the management • Ensure proper customer/guest service, guest satisfaction and interaction to fulfill the guests’ needs • Manage all activities and ensure smooth operations in the outlet on daily basis, which includes: • Maintain all opening procedures • Maintain all closing procedures (start with the closing inventory and requisitions one hour before closing) • Control the quality of products & service • Oversee food preparation and assist where necessary • Ensure proper cleanliness & ambiance of the outlet as per CW standard • Ensure the usage of guest feedback forms • Keep accounts and other paperwork in order • Maintain petty cash & statement send to operations corporate office • Receive cash from cashier in the end of the day • Ensure the full coordination of all activities in the outlet and implementation of company policies • Ensure all materials are ready in the counter • Ensure all MOT submits to the POS for creating KOT • Ensure all preparation counter is working according to the KOT • Ensure that all items are served to the right table according to the KOT • Ensure standard time taking of co-ordination counter to serve the items • Ensure all payment is being paid according to the KOT & invoice and change money giving back to the guest. • Supervise, motivate and monitor all the staff in the outlet, which includes • Maintain the attendance of the personnel working in the outlet • Run daily staff briefing & duty allocation • Prepare weekly/monthly Duty Roster • Ensure the efficiency of the staff • Ensure that guests are being attended by the Brew Trainees • Ensure all personnel adhering to the store policies & procedures • Ensure standard personal hygiene of all staff • Ensure briefing to all staff about product availability, promotional items & menu change (if any), change menu manual as required • Regularly check Menu Books, MOT Books, & Bill Folder with comments sheet & ensure proper maintaining • Ensure all customer complaints are properly managed and relevant feedback taken into account and handle difficult customers • Solve any raising urgent problem in the outlet • Ensure preventive maintenance and safe functioning of maintenance related issues • Keep the liaison with corporate office regarding availability of various general items in the outlet, maintenance matter, disciplinary cases, unauthorized absence, leave and other HR issues • Ensure safety and security of the outlet including prevention of theft, availability of First Aid Box, Fire Extinguishers, Generator, placement of keys etc • Maintain extreme confidentiality about company policies

Job Experience	Minimum 4 year(s)

Location	Dhaka

Salary	Negotiable

Apply Instruction
Apply Instruction	or Send Your CV to jobs@ascent-bd.com To DGM-HR Ascent Group For more information log on to www.ascent-bd.com

Address	Scholastica Pvt Ltd Address : Khawaja Tower, 95 Mohakhali CA, Dhaka 1212 Web : www.scholasticabd.com

Application deadline	2010-02-10